Feedback from users

Q: What has the feedback been from Judges, Magistrates & court staff using eBundles in London?

A: West London & Central Judges – Some had been reluctant to start with have since been converted once they began to use it. Some were completely on board from the start and were able to guide those were less optimistic.

East London Judges want DSE assessments to be completed for Health & Safety reasons before they use it.

Magistrates. We did not give them an option and informed them in advance of the changes that were being made. The majority of them have been happy using it. Some still prefer paper but I guess you will always get that.

Admin staff. We have found the biggest positive change here as they much prefer the new system as it saves a lot of time when compared to finding paper court bundles for Judges/Magistrates as well as no storage problems or destruction issues. As a result it has been noted on more than one occasion that the ‘mood’ has improved considerably since moving to electronic.

Getting buy in from your Court

Q: We are having real trouble getting buy in from our Court, in your opinion what can we do to get them on board?

A: Get them to speak/meet with Central London or West London Family Court. I would recommend setting up an initial conference call and then taking it from there. Digital Courtrooms has nearly 2000 users across London, the majority of whom are more than willing to share their experiences and provide advice.

Egress Switch

Q: We have been told that we cannot use Egress Switch to submit bundles. Can you explain why please?

A: Egress Switch is a secure point to point e-mail which send Bundles by attachments. E-Bundles needs to be a data-room solution so MB space is not used up on IT systems. Also going forward Family Magistrates would not be able to use it because current HMCTS IT policy restricts documents to be downloaded onto their devices.